Order Confirmation & Deposit
A 50% non-refundable deposit is required to confirm the order and commence production, procurement, shop drawings and/or material purchasing. An order is considered confirmed upon receipt of the required deposit and/or written instruction from the Client to proceed.
Final Payment & Release of Goods
Upon completion of production, Sandalyeci will provide completion photos for the Client’s review and approval. The remaining balance must be paid in full after approval of the completion photos and before the goods are released for shipment. No goods will be released to a freight forwarder, carrier or any third party while any amount relating to the order remains outstanding. Completion photos are intended to confirm that the goods have been completed in accordance with the approved specifications and are not an opportunity to revise previously approved designs, dimensions, finishes or materials. If no written response is received within 5 business days of the completion photos being submitted, Sandalyeci may consider the completed goods approved, provided they conform to the previously approved specifications.
Lead Times
Standard lead time is approximately 10–14 weeks from receipt of the required deposit and final approval of all applicable specifications, finishes, materials, drawings and measurements. Lead times are estimates and may be extended due to Client-requested changes, delayed approvals, delayed payments, site conditions, supplier delays, freight or customs issues, or other circumstances beyond Sandalyeci’s reasonable control. If a project is placed on hold or delayed by the Client, the production schedule will be reassessed when the project resumes and the original lead time may no longer apply.
Pricing & Extended Project Delays
Pricing is based on manufacturing, material, labour, freight, duty and currency conditions applicable at the time of quotation and order confirmation. If production, approval, measurement, delivery or completion is delayed by more than 90 days for reasons outside Sandalyeci’s control, Sandalyeci reserves the right to review and adjust pricing for goods or services not yet completed or procured. Adjustments may reflect increases in manufacturing costs, materials, labour, freight, duties, tariffs, exchange rates or other directly related project costs. Pricing shall not remain fixed indefinitely where a project is delayed for reasons outside Sandalyeci’s control.
Project Suspension & Reactivation
A project may be placed on hold if it remains inactive for more than 90 consecutive days due to delayed payment, approvals, site readiness, measurements, instructions or other Client-related circumstances. Upon reactivation, Sandalyeci may require: * payment of all outstanding balances; * confirmation or revision of specifications and measurements; * updated pricing for outstanding work; * revised production scheduling; and * reasonable project reactivation, engineering or administrative charges where additional work is required.
Site Measurements & Site Readiness
The Client is responsible for ensuring that the site is accessible and sufficiently complete for accurate field measurements. Sandalyeci is not responsible for discrepancies caused by site conditions changing after final measurements have been taken. Additional site visits, remeasurements, templates, engineering or revised drawings required because of incomplete construction, site modifications, incorrect information or relocation of the project may be charged separately.
Shop Drawings, Approvals & Changes
Production will proceed based on final approved shop drawings, dimensions, finishes, materials and specifications. Any Client-requested change after approval—including changes to quantities, dimensions, construction, materials, finishes, upholstery, hardware or delivery requirements—will be treated as a Change Order and may result in additional charges and revised lead times. Verbal changes or instructions are not binding unless confirmed in writing by Sandalyeci.
Project Location Changes
Pricing, measurements and specifications are based on the original project location and site conditions. Any change in project location, delivery address or site conditions may require revised measurements, shop drawings, engineering, freight, handling or installation requirements. Any resulting additional costs will be quoted and charged separately.
Freight, Duties & Delivery
Freight pricing is based on the destination, shipping method and transportation conditions known at the time of quotation. Material changes in freight rates, fuel surcharges, duties, tariffs, customs charges, port fees, government-imposed charges or special handling requirements arising prior to shipment may result in additional charges. Unless specifically included in writing, unloading, unpacking, assembly, installation and site-access requirements are the Client’s responsibility.
Storage & Delayed Receiving
If completed goods cannot be shipped or delivered due to Client delay, outstanding payment, site conditions, lack of receiving instructions or other circumstances outside Sandalyeci’s control, Sandalyeci may arrange storage at the factory, warehouse or a third-party facility at the Client’s expense. Storage charges may begin 14 days after written notice that the goods are ready. Storage does not postpone, reduce or otherwise alter the Client’s payment obligations.
Custom Orders, Cancellation & Returns
Custom, bespoke and made-to-order products are non-cancellable and non-refundable once production, procurement or material purchasing has commenced. If a project is cancelled, abandoned or indefinitely postponed, the Client remains responsible for completed goods, work in progress, materials purchased, committed manufacturing costs and any applicable storage, freight, engineering or administrative costs. Returns will not be accepted on custom or made-to-order goods except where otherwise agreed by Sandalyeci in writing.
Warranty
Sandalyeci warrants its manufactured products against defects in material and workmanship for two years from the date of shipment. At Sandalyeci’s discretion, valid warranty claims will be repaired or replaced. The warranty does not cover damage or deterioration resulting from normal wear and tear, accidents, freight damage, misuse, negligence, alterations, improper installation or maintenance, improper cleaning, or conditions outside the intended use of the product. Natural variations in wood, stone, leather and other natural materials are not considered defects. Client-supplied materials, including COM/COL, are not warranted by Sandalyeci.
Ownership of Goods
All goods remain the property of Sandalyeci until the applicable order, including approved Change Orders and all related charges, has been paid in full. Sandalyeci reserves the right to withhold production, release, shipment or delivery while any amount relating to the order remains outstanding.
Client-Caused Delays
Any delay caused by the Client, owner, designer, consultant, contractor or other party acting on behalf of the Client—including delayed payments, approvals, access, measurements, information or decisions—will extend the applicable production and delivery schedule accordingly. Sandalyeci will not be responsible for additional delay, cost or scheduling impact resulting from such circumstances.
Force Majeure
Sandalyeci will not be liable for delays or failure to perform caused by circumstances beyond its reasonable control, including supplier interruptions, strikes, transportation delays, port congestion, customs delays, government actions, natural disasters, war, civil disruption or other force majeure events.
Acceptance of Terms
These Terms & Conditions form an integral part of every Sandalyeci quotation, proposal, order acknowledgement and sale. By placing an order with Sandalyeci, issuing a purchase order, approving a quotation, paying a deposit or any other amount, or instructing Sandalyeci to proceed with production, procurement or related work, the Client acknowledges that it has reviewed, understood and accepted these Terms & Conditions in full. A separate signature on these Terms & Conditions is not required where the Client has placed an order, made a payment or otherwise instructed Sandalyeci to proceed. Any terms contained in a Client purchase order, contract or other document that conflict with these Terms & Conditions will not apply unless expressly accepted by Sandalyeci in writing. Any exception, amendment or modification to these Terms & Conditions must be expressly agreed to by Sandalyeci in writing.